Personable from day one, and walked him through his first purchase making sure every important detail actually made sense.
Jacob D. · Knoxville, TNFirst-time buyer
Meet Autumn
24 years, one zip code, a lot of repeat clients
Autumn Lane has been helping East Tennessee families buy, build and refinance since 2002. She leads the Autumn Lane Team at Fairway Home Mortgage as Branch Manager — and still personally answers the texts.
NMLS #186389Branch ManagerCDLP®★ 4.9 · 134 reviews
The story
What two decades in Knoxville teaches you
Autumn started in the mortgage business in 2002, which means she’s originated loans through a boom, a crash, a decade of record-low rates and the fast-moving East Tennessee market of the last few years. That history shows up in the advice: she’s not guessing what happens to a file when an appraisal comes in short or a borrower’s job changes mid-process. She’s seen it, and she has a plan.
Today she’s Branch Manager at Fairway Home Mortgage’s Knoxville office on Sevier Avenue, leading the Autumn Lane Team. Clients describe her the same way across more than a hundred reviews — a communicator, a straight shooter, and a workhorse. Many have come back for a second and third home; one family has done three in a row with her.
She’s also a Certified Divorce Lending Professional (CDLP®), a specialized credential in structuring mortgages during and after divorce — coordinating with attorneys, qualifying on support income, and timing a refinance or purchase around a settlement. If a life change is behind your move, it helps to have someone who has handled that conversation before.
How she works
Three things you can count on
You’ll always know where you stand
Milestone updates in writing, questions answered the same day, and a consolidated document list instead of a trickle of surprises.
Straight talk, even when it stings
If the numbers don’t work, you’ll hear it early. If a refinance doesn’t help you, she won’t write it. Trust is the business.
Built for the long run
A huge share of Autumn’s business is repeat clients and their referrals. The goal isn’t one closing — it’s being your lender for the next twenty years.
Real clients, real reviews
Five stars.4.9 across 134 verified reviews
Pulled from Experience.com, Google & Zillow — every word verified, every buyer real.
Three houses in a row with Autumn and her team — fast communication, efficient processing, thorough every single time.
Lindsey B. · Knoxville, TN3rd home with Autumn
Patient and deeply knowledgeable. Three purchases later, he still can’t recommend her enough.
Mark B. · Knoxville, TNRepeat client
Second time working with Autumn: smooth, on time, and focused on what was actually best for their situation.
Theresa V. · Loudon, TNRepeat client
An absolute workhorse who shoots you straight and keeps you in the loop at every step of the process.
Michael W. · Corryton, TNPurchase
Great communication, went to work when a competing loan offer showed up, and helped them understand their options before their old home even sold.
Andrew P. · Maryville, TNBuy & sell
Transparent, clear, thoughtful and thorough — great people and great service.
Kinley K. · Knoxville, TNPurchase
Super friendly, responsive, and communication was excellent the whole way through.
Sara F. · Sevierville, TNPurchase
So easy to work with, and they always knew exactly where their loan stood. Already recommending her to family.
Christopher M. · Knoxville, TNPurchase
The entire team was kind and helpful with every single step.
Rachel L. · Dandridge, TNPurchase
Personable from day one, and walked him through his first purchase making sure every important detail actually made sense.
Jacob D. · Knoxville, TNFirst-time buyer
Three houses in a row with Autumn and her team — fast communication, efficient processing, thorough every single time.
Lindsey B. · Knoxville, TN3rd home with Autumn
Patient and deeply knowledgeable. Three purchases later, he still can’t recommend her enough.
Mark B. · Knoxville, TNRepeat client
Second time working with Autumn: smooth, on time, and focused on what was actually best for their situation.
Theresa V. · Loudon, TNRepeat client
An absolute workhorse who shoots you straight and keeps you in the loop at every step of the process.
Michael W. · Corryton, TNPurchase
Great communication, went to work when a competing loan offer showed up, and helped them understand their options before their old home even sold.
Andrew P. · Maryville, TNBuy & sell
Transparent, clear, thoughtful and thorough — great people and great service.
Kinley K. · Knoxville, TNPurchase
Super friendly, responsive, and communication was excellent the whole way through.
Sara F. · Sevierville, TNPurchase
So easy to work with, and they always knew exactly where their loan stood. Already recommending her to family.
Christopher M. · Knoxville, TNPurchase
The entire team was kind and helpful with every single step.
Rachel L. · Dandridge, TNPurchase
Want to work with Autumn?
Start with a text. She’ll tell you what’s realistic, what it would cost, and what to do next.